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LEC ABROAD LIMITED
Terms of Service
Last updated: 01 October 2026
Version: 1.0
By accessing or using the website (www.lecabroad.com), mobile application, or services of LEC Abroad Limited ("LEC Abroad", "we", "us", or "our"), an education consultancy company registered in Bangladesh, or by creating an account with us, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please refrain from accessing our platforms or using our services. Please read these Terms together with our Privacy Policy.
1. Scope of Application
These Terms apply to all our services, including your use of our website, app and account. Our services include, but are not limited to, admission counselling, university and course selection, application processing, scholarship guidance, training and credibility-interview preparation, and pre-departure briefing and assistance. We may also offer English-language and test-preparation training, with details given when you enrol.
Creating an account gives you access to our website and app only. It does not make you a client of LEC Abroad or mean that we have agreed to provide any service.
Our services are provided under separate agreements, which vary according to the service or feature. They set out the scope, fees and conditions that apply, are given to you before you sign or accept them, and are not published on this website. Our services begin only after an agreement is signed or accepted, or upon our written confirmation to proceed.
Where we have a separate agreement with you, whether for a service or for a particular feature of our website or app, its terms apply to the matters it covers, in addition to these Terms. If that agreement deals with a matter differently from these Terms, the agreement applies to that matter. These Terms continue to apply to everything else, including your use of our website, app and account.
We guide and assist you with your applications. We are not a university, embassy, visa authority or testing body, and we do not make admission, scholarship or visa decisions.
2. Use of Website Content
All content on our website and app, including text, graphics, images, audio, video, design and logos, is either owned by LEC Abroad or used under licence or permission, and is protected by copyright and other intellectual property laws.
You may view, download and print our content only for your personal, non-commercial use, provided you keep all copyright, trademark and other proprietary notices intact.
You must not modify, reproduce, republish, sell, distribute, transmit, display, perform or create derivative works from our content without our prior written permission.
The names, trademarks and logos of LEC Abroad and of other organisations belong to their owners. You must not use them without permission.
Where we show content that belongs to others, such as university names, logos or information, we use it with permission, under licence, or as the law permits, including limited use that the law allows without permission. If you believe any content infringes your rights, please contact us at info@lecabroad.com and we will review it and, where appropriate, remove it.
Nothing in these Terms limits any use of our content that the law allows without our permission.
3. Accounts and User Obligations
When you use our website, app or services, you agree:
To provide truthful, accurate, complete and up-to-date information when you create an account, fill in a form or submit an application
To submit only genuine documents, and never forge, alter or misrepresent a document or information
To keep your login details confidential, tell us at info@lecabroad.com promptly if you suspect unauthorised access, and accept responsibility for activity on your account unless it results from our failure to protect it
To respond to our requests and meet deadlines so we can process your application
To carry out your own due diligence, including reading the requirements of the institutions you apply to, before you engage our services or act on information on our website or app
To use our website, app, and services lawfully, and not to probe, test, or interfere with system security, introduce malicious code, scrape data, access unauthorised accounts, impersonate others, or send unsolicited commercial communications
Your documents remain yours. By uploading or giving them to us, you give us permission to store, copy, use and share them as needed to provide your services, as described in our Privacy Policy. If you give us another person's information, such as that of a parent, guardian, sponsor or referee, you confirm that you have their permission. You are responsible for the accuracy, legality and ownership of what you provide, including anything provided on your behalf, with your authorisation, by a representative or sub-agent.
If you are under 18, you confirm that a parent or legal guardian knows about and has authorised your use of our website, app and services. Anyone who creates an account for a user under 18 confirms that this authorisation has been given. We may ask for a parent or guardian's details or consent at any stage, including before we submit an application or accept a payment. If a representative, partner or sub-agent creates an account for you with your authorisation, you are bound by these Terms as if you had created it yourself.
If you provide false, forged or misleading information or documents, we may refuse, pause or end our services. We may also report the matter to universities or authorities where required or appropriate. We are not responsible for the consequences, including the refusal of admission or a visa.
We may contact you about your account, application and services by phone, SMS, email, WhatsApp, live chat and app notifications. We send marketing messages only as described in our Privacy Policy. If you download our app from Google Play or the App Store, you must also follow that store's terms.
4. Third-Party Links, Partners and Services
Our website and app may contain links to, or use the services of, third parties such as universities, embassies, employers, service providers and payment providers. These links and services are provided for convenience only. We do not control them and are not responsible for their content, availability or practices, or for any loss or damage you may suffer from using them. They are governed by their own terms and policies.
Where you interact with a sub-agent, educational partner, or local representative, they operate independently of LEC Abroad unless expressly designated otherwise in writing. They hold no authority to promise university admission, a visa or any other outcome, adjust our service fees, or modify these Terms unless confirmed by us in writing. We accept no responsibility or liability for promises we have not authorised, separate fees, or ancillary services provided outside your agreement with us.
5. Payments, Fees and Refunds
If you are our client, our service fees are specified in your service agreement, formal invoice, or on our website, and are payable in accordance with those terms. Payments must be remitted through our official payment channels as shown in your agreement, invoice or on our website. We accept no liability for funds paid to any individual, representative, or unapproved channel, regardless of whether such person claims to represent us.
Third-party fees—including university application fees, tuition deposits, visa processing charges, embassy fees, language test fees, and medical or insurance costs—are governed directly by the respective third party's financial policies. These payments are not retained by us and are non-refundable by us. While we may assist in facilitating or coordinating these transactions, you remain responsible for verifying amounts, deadlines, and payment accuracy.
Where online payment options are provided on our platform, transactions are processed by third-party payment service providers under their respective terms and privacy policies. Any user under 18 years of age requires the express authorisation of a parent or legal guardian prior to initiating any financial transaction.
Client fee refunds, if applicable, are governed by the terms of your specific service agreement. Where a refund request stems from a material failure in our service delivery, we will assess the claim in good faith and, where justified, adjust or refund fees in accordance with that agreement. Unless your agreement says otherwise, service fees are non-refundable in cases where you simply change your mind or decide not to proceed.
6. Disclaimers, No Guarantees and Limitation of Liability
We do not guarantee admission, a scholarship, a visa, travel approval or any other outcome. Decisions are made by universities, embassies, immigration authorities and other third parties.
Information on our website and app, such as fees, deadlines, requirements and scholarships, may change without notice and may not be complete or current. Please confirm important details with the institution or authority concerned.
Guidance delivered through our platform is general in nature, based on information available at the time of publication, and does not constitute legal advice. You maintain sole responsibility for your choices, including your selection of course, institution, and destination country.
To the extent permitted by law, our website and app are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. While we strive to maintain platform availability, we do not guarantee uninterrupted, error-free operation and reserve the right to modify, suspend, or discontinue any feature at any time.
To the extent permitted by law, we are not liable for indirect, incidental, consequential or special loss, including loss of profit, data, opportunity or goodwill, arising from your use of our website or app, for decisions made by universities, embassies, authorities or other third parties, or for delays, refusals or changes in requirements outside our control.
If you use our website, app or information, you do so at your own risk to the extent the law allows.
Our responsibility for the services we provide to you is set out in your agreement. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for fraud.
7. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless LEC Abroad, its directors, employees and agents from any loss, liability, claim, damage or expense, including reasonable legal fees, arising from:
Your breach of these Terms
False, forged or misleading information or documents that you provide
Another person's information that you give us without their permission
Your misuse of our website, app or services, or your infringement of any third party's rights
8. Suspension and Termination
If we reasonably believe you have breached these Terms, given false information or misused our platforms, or if the law requires it, we may suspend, restrict or close your account, or stop providing access. You may stop using our website and app at any time and ask us to close your account by emailing info@lecabroad.com. Our Privacy Policy explains how we handle your records. Terms that by their nature should continue, such as those on liability, indemnification and intellectual property, continue after your account is closed.
9. Changes to These Terms
We may revise these Terms at any time by updating this page, and the revised Terms apply from the date they are published. For significant changes, we will also notify you through the website, app, email or SMS. Your continued use of our website, app or services after a change constitutes your acknowledgement and acceptance of the revised Terms. Please check this page periodically for updates.
10. Governing Law, Complaints and Disputes
These Terms, and any non-contractual obligations or disputes arising out of or in connection with them, are governed by and construed in accordance with the laws of Bangladesh. If you have a concern, complaint, or dispute regarding our platform or services, you agree to contact us first at info@lecabroad.com to seek an informal resolution, following the dispute procedures outlined in our Privacy Policy. Unresolved disputes shall be submitted to the relevant authorities in Bangladesh.
11. General Provisions
These Terms, our Privacy Policy, and any separate written agreement between us constitute the entire agreement regarding your use of our website, app, and services.
If any part of these Terms is held to be invalid or unenforceable, that part will be severed and the rest will remain in full force and effect.
Any delay or failure on our part to enforce a right or provision under these Terms does not constitute a waiver of our right to enforce it in the future.
These Terms are between you and us, and create no enforceable rights for any third party.
We may assign or transfer our rights and obligations under these Terms in connection with a business restructure or acquisition. You may not transfer your rights or obligations without our prior written consent.
We accept no liability for any delay or failure to perform our obligations where such delay or failure arises from events beyond our reasonable control—including but not limited to natural disasters, network failures, industrial action, government restrictions, or sudden changes in foreign visa and immigration regulations.
12. Contact Us
LEC Abroad Limited
Haji Hossain Plaza (Level-02), Staff Quarter, Demra, Dhaka-1360, Bangladesh
Email: info@lecabroad.com
Last updated: 01 October 2026
Version: 1.0
About This Policy
Key Terms
Information We Collect
Sensitive Information
How We Collect Information
Why We Use Your Information
Who Receives Your Information
Service Providers, Sub-Agents and Partners
Institutional Documents and Correspondence
Internal Data Access Governance
Payment Processing and Third-Party Gateways
Marketing and Personalised Content
Cookies and Tracking Technologies
App Permissions
Calls, Messages, Meetings, and Communication Records
International Data Transfers
Data Retention
Deletion and Removal Requests
Data Security and Technical Safeguards
Security Incident Management and Breach Notification
Your Rights and Choices
Consent and Legal Basis
Protection of Minors and Dependent Accounts
Third-Party Information Submissions
Links to External Websites and Third-Party Services
Changes to This Policy
Legal Contact Details and Inquiries
1.1 Corporate Identity and Overview
LEC Abroad Limited ("LEC Abroad", "we", "us", "our") is an education consultancy company registered in Bangladesh. We provide comprehensive study-abroad advisory and application facilitation services to students seeking higher education at overseas institutions. Our services include admission counselling, university and course selection, application processing, scholarship guidance, training and credibility-interview preparation, and pre-departure briefing and assistance. We may also provide English-language and test-preparation training.
1.2 Registered Corporate Address
Haji Hossain Plaza (Level-02), Staff Quarter, Demra, Dhaka-1360, Bangladesh.
1.3 Scope and Applicability
This Privacy Policy applies to personal information collected, processed, stored, or shared when you interact with us through any of the following channels:
Visiting or interacting with our official website (www.lecabroad.com)
Downloading or using our mobile application on iOS or Android devices
Registering, accessing, or managing a user profile, or having an account created on your behalf by an authorised representative
Communicating with our team via telephone, SMS, email, WhatsApp, live chat, virtual video meetings, or in-person consultations
Engaging with our authorised sub-agents, regional branch offices, or channel partners regarding study-abroad applications
Attending education fairs, webinars, university seminars, or promotional events organised by us
Using any counselling, training, assessment, or application support service we offer
1.4 Exclusions and Third-Party Scope
This policy does not apply to the independent data handling practices of third-party organisations, including foreign universities, educational institutions, government embassies, visa application centres, or third-party payment platforms. Their data processing activities are governed exclusively by their respective privacy notices, as outlined in Sections 7, 11, and 25.
1.5 Legal Basis, Consent, and Mandatory Data Requirements
By registering an account, uploading application documents, or using our counselling services, you acknowledge and consent to the handling of your personal data as set out in this policy (see Section 22). Providing core personal information—including identity details, contact records, and academic background—is a mandatory requirement for us to evaluate, process, and submit your university applications. If you choose to withhold required core information, we may be unable to provide counselling or application support services.
To ensure clarity throughout this Privacy Policy, the following terms carry specific meanings:
Personal Information: Any information relating to an identified or identifiable natural person, including name, contact details, passport credentials, financial records, or academic transcripts
Sensitive Information: High-risk personal data categories requiring heightened safeguard standards
Processing: Any operational activity performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, retrieval, consultation, disclosure, transmission, restriction, or destruction
Data Fiduciary (or Data Controller): The entity determining the purposes and means of processing personal data (LEC Abroad)
Service Providers: Third-party commercial vendors providing essential technical, hosting, communication, software, or payment infrastructure under contractual obligations
Sub-Agents and Channel Partners: Independent education counsellors, agencies, or organisations assisting student applicants locally and forwarding data to us under authorised agency agreements
Recipients: External institutions, foreign universities, government agencies, embassies, or evaluation bodies receiving personal data to fulfil study-abroad applications
Your Application: Any academic admission, scholarship facilitation, visa guidance, credibility interview preparation, or language training service requested through our platform
We collect only personal information reasonably necessary to provide our services and operate our business. Not every individual provides every category of information, and details may be submitted directly by you or by an authorised sub-agent or partner assisting with your application.
3.1 Account Information
Registration details provided when setting up a profile, including full name, primary email address, mobile phone number, date of birth, and account credentials (stored in protected form).
3.2 Identity and Civil Records
Government-issued identification documents and associated details, including passport credentials, national identification records, citizenship details, full name, gender, nationality, country and city of residence, photographs, and signatures.
3.3 Academic Records and Qualifications
Official educational transcripts, marksheets, academic certificates, diploma records, and institutional qualification documents required by target universities or evaluation bodies.
3.4 Language Proficiency and Standardised Test Records
Standardised examination records, test report forms (TRFs), scores, candidate numbers, and verification credentials (e.g., IELTS, TOEFL, PTE, GRE, SAT, or GMAT results).
3.5 Application Dossier Materials
Written application documents, statements of purpose (SOPs), personal essays, curriculum vitae (CV), letters of recommendation (LORs), employment histories, and professional reference details.
3.6 Institutional Communications and Admission Status
University correspondence, conditional and unconditional offer letters, Confirmation of Acceptance for Studies (CAS), course enrolment confirmations, and any other application status updates.
3.7 Financial Verification and Visa Documentation
Financial verification documents, financial guarantee letters, proof-of-funds records, sponsorship documentation, bank statements, income tax records, visa documentation, visa application copies, and credibility interview materials required for admission or visa processing.
3.8 Family, Guardian, Sponsor, and Referee Data
The names, relationship, contact details, occupation, and identity documents of parents, guardians, or sponsors, and the name and contact details of referees, where an application or visa process requires them.
3.9 Supplementary Documentation
Any other document or information needed to process your application.
3.10 Communication Logs and Engagement Records
Written and electronic communication records across all channels—including emails, SMS, messaging platforms, live chats, consultation notes, and meeting records (see Section 15).
3.11 Financial Transaction Data
Where payment features are active: transaction history, amount, date, payment method, reference number, and account holder name. We do not store complete credit or debit card credentials on our servers without consent (see Section 11).
3.12 Technical Information
Technical and system data collected during visits, including IP address, device type, operating system, browser configuration, application version, access log data, and unique device or session identifiers.
3.13 Engagement Preferences and Event Attendance
Preferences and engagement records, including preferred study destinations, course interests, communication choices, registration and attendance history for events or seminars, promotional media captured at events (processed with explicit consent), and training progress or results if enrolled in our preparation courses.
3.14 Health and Medical Clearance Records
Medical clearance certificates, health insurance files, or vaccination records explicitly required by foreign universities, immigration authorities, or visa processing bodies. Submitting or uploading health documents constitutes explicit consent for us to process and share them for your application and visa processing.
4.1 Categories of Sensitive Information
We treat high-risk personal data categories with heightened protection and confidentiality, including:
Passport copies, national identity card (NID) credentials, and government registration numbers
Financial guarantee letters, proof-of-funds documentation, bank statements, tax records, and payment credentials
Visa documentation, embassy correspondence, and immigration assessment records
Personal, financial, and contact records belonging to parents, legal guardians, or financial sponsors
Facial photographs, digital signature samples, and biometric identifiers
Health clearance records, medical history, or vaccination certificates (where required by destination countries or universities)
Any additional data category defined as sensitive or special category data under applicable law
4.2 Processing Grounds and Explicit Consent
We collect and process sensitive information strictly when necessary to fulfil your requested services, evaluate applications, comply with embassy or institutional requirements, or satisfy legal obligations. Submitting or uploading sensitive information constitutes explicit consent for us to collect, store, and process that information as described in this policy (see Section 22).
4.3 Access Controls and Data Segregation
Access to sensitive information is restricted on a need-to-know basis. Only authorised personnel, partner institutions, or verified service providers directly involved in processing your application or supporting your visa workflow are granted access (see Sections 7 and 10).
4.4 Discretionary and Mandatory Submissions
We do not request sensitive information unless it is directly required for your application or chosen service. While providing optional details is at your discretion, withholding mandatory sensitive documents may prevent us from completing specific stages of your application, admission, or visa processing.
5.1 Direct Collection Channels
We collect information directly from you when you:
Register an account, complete profile forms, or submit digital inquiries
Upload documents through our website or mobile application
Communicate with our education counsellors via in-person meetings, telephone, email, live chat, video conferences, WhatsApp, or SMS
Register for or attend education fairs, university seminars, webinars, or spot-assessment sessions
Execute fee payments or complete service purchases through our platform, where available
Respond to customer feedback requests, surveys, or service evaluations
5.2 Indirect Collection from Third Parties
Where necessary for your application, we may collect information from:
Authorised sub-agents, local channel partners, or educational representatives who gather your records locally and transfer them to us
Universities, colleges, and educational institutions to which you apply, regarding offer letters, enrolment status, or institutional requests
Standardised testing authorities and verification bodies to confirm test report authenticity
Commercial service providers, background verification services, or financial institutions assisting with your application workflow
Our other partners and service providers involved in your application
5.3 Automated Technical Collection
When you navigate our website or mobile application, technical diagnostic information, device data, and usage metrics are collected automatically using cookies, server access logs, and web analytics tools (see Section 13).
5.4 Collection from Authorised Representatives
If you authorise a parent, legal guardian, family member, or other representative to manage your application or communicate with us on your behalf, we may collect personal information directly from them under your authorisation.
We process your personal information strictly for the specific operational, administrative, and legal purposes outlined below, or for compatible purposes that align with your reasonable expectations. Our lawful bases for processing your data include: fulfilling our contractual obligations to provide requested education consultancy services; complying with statutory and legal duties; serving our legitimate business interests in operating and securing our platforms; and relying on your explicit consent where required by law.
6.1 Service Delivery and Application Management
Creating and managing your account, using your account and contact information
Confirming your identity and eligibility, using your identity and academic information
Assessing your profile and suggesting suitable universities, courses and scholarships, using your academic, English-test, preference and application information
Preparing, reviewing and submitting your applications, using your identity, academic, English-test, application, family and additional documents
Providing scholarship guidance, using your academic, financial and application information
Providing visa-related support and credibility-interview preparation, using your identity, financial, application, visa and family information
Providing pre-departure briefing and assistance, using your account, contact and application information
Providing English and test-preparation training, if you enrol, using your account, contact and training information
Keeping copies of university offers, letters and correspondence in your profile for your future use, using your application and university records
6.2 Client Communication
Contacting you regarding application updates, deadlines, and administrative notices
Responding to your questions, support requests, or complaints
6.3 Payment Processing
Processing service payments, issuing receipts, and keeping financial records where payment features are enabled
6.4 Marketing and In-App Personalisation
Sending promotional offers, course updates, and event invitations, only if you have opted in (see Section 12)
Displaying relevant universities, courses, and scholarships within our website and app based on your profile preferences
6.5 System Operations, Security, and Quality
Securing our network systems, maintaining data privacy, and preventing fraud or misuse
Fixing technical bugs, testing app performance, and improving service quality
6.6 Legal, Regulatory, and Dispute Management
Maintaining mandatory business, tax, and administrative records
Complying with applicable laws, court orders, or lawful government and embassy requests
Enforcing our Terms of Service and resolving disputes
7.1 Principle
We share your personal information on a need-to-know basis to fulfil your application requests, deliver advisory services, or comply with legal requirements.
7.2 Specific Sharing
Where necessary to process your requested application or related services:
Application information and supporting documents may be shared with the university or institution you apply to, where necessary to assess your eligibility, process your admission, communicate with you about your application, or meet admission requirements. This may include your passport and NID information, academic certificates and marksheets, English-test results, CV, personal statement, references, experience letters and other documents submitted as part of your application
Relevant application information and supporting documents may be shared with an authorised education partner or sub-agent where necessary to assist with your application or provide related services. The application status and progress may also be shared with the sub-agent or partner who referred you
Your English-test results may be shared with the relevant test provider where necessary to verify the results or other information relating to your test
Relevant personal and application information may be shared with our visa application support provider where necessary to support your visa application and related services. This may include passport and NID information, financial guarantee letters, proof-of-funds documents, visa copies and other visa-related documents
Financial guarantee letters, proof-of-funds documents, visa copies and other information or documents may be shared with the relevant embassy, immigration authority or visa authority where required for your visa or immigration process
Information relating to your parents, guardians, sponsors or referees may be shared with a university, institution, embassy or visa authority where required for your application or related process
Payment information may be shared with the payment provider you use, only as needed to complete your payment (see Section 11)
Your contact details and relevant information may be shared with providers of messaging, email, live-chat, video-meeting and other communication or technology services where necessary to contact you and provide our services
Your information may be accessed or processed by our office(s) or internal team(s), including those located outside your country of residence, where necessary to provide our services and process your application
Offer letters and correspondence received from universities or institutions may be accessed by our staff working on your application and provided to you as part of our services
7.3 Other Disclosures
We may also disclose information:
To courts, government bodies, regulatory authorities, or law enforcement where required by law
To protect the legal rights, safety, property, or operational security of LEC Abroad, our clients, or the public
To professional advisers, lawyers, auditors, and insurers, where reasonably necessary
To a buyer or successor in the event that LEC Abroad Limited undergoes a merger, acquisition, or corporate restructuring, provided the receiving party agrees to uphold data protection standards consistent with this policy
7.4 With Your Consent
We will share your information with third parties outside the scope of this policy only with your explicit consent, unless required by law.
7.5 Recipients Abroad
Because our core services involve placing students in overseas institutions, your personal information will necessarily be transferred across international borders. Foreign recipients (such as international universities, foreign embassies, and credential verifiers) process your data in accordance with their respective national laws and privacy policies as independent data controllers.
8.1 Technology and Service Providers
We engage trusted technology vendors and service providers to support our platform infrastructure—including cloud hosting, messaging platforms, email distribution, live chat, video conferencing, and system development. Authorised technical personnel and system maintainers access operational data to build, host, secure, and maintain our digital services.
8.2 Operational Limits and Safeguards
Service providers and technology partners are granted access to personal information on a need-to-know basis to perform designated operational functions. We require all technical vendors and software partners to adhere to standard confidentiality obligations and implement appropriate technical and organisational security controls.
8.3 Independent Platform Providers
Certain external platform providers—such as payment processors, messaging networks, and video conferencing tools—operate as independent data controllers under their own terms and privacy policies once you interact with their services directly.
8.4 Education Partners and Visa Specialists
Authorised education partners, institutional representatives, and visa application support providers receive personal information as required to process admissions, evaluate qualifications, and assist with student visa applications.
8.5 Sub-Agents and Referral Partners
Where an application is initiated through an authorised sub-agent or channel partner who collects and transfers personal documents to us:
Transferred information is integrated into your application file and managed strictly under this policy
The referring partner may receive application status and progress updates as described in Section 7.2
Referring partners are contractually obligated to obtain your authorisation before collecting and transmitting your personal documents to us
8.6 Independent Practices of Sub-Agents
Referring sub-agents and channel partners operate as independent entities and maintain their own record-keeping practices. While our agreements contractually require partners to maintain strict confidentiality and use student data solely for your application, LEC Abroad is not responsible for personal information managed by third-party agents outside our direct systems.
9.1 Delivery of Official Documentation
When a target university, college, or educational institution issues an offer letter, acceptance confirmation, document request, or official decision regarding your application, we promptly transmit or make it accessible to you.
9.2 Digital Archival and Account Access
We retain a copy of official admissions correspondence within your secure account profile to support subsequent processing stages, visa applications, institutional enrolment, or future academic reference.
9.3 Restricted Access
Access to official university correspondence is restricted to assigned counselling staff, authorised institutional representatives, and relevant personnel directly involved in managing your file.
9.4 Retention Standard
Institutional records and correspondence are stored and maintained in accordance with the general retention standards set out in Section 17.
10.1 Access Control Principle
Access to personal information within LEC Abroad Limited is restricted to authorised employees, counsellors, and operational personnel who require such access to process applications, provide student support services, or perform system administration.
10.2 Role-Based Security Controls
System permissions are managed through Role-Based Access Controls (RBAC), ensuring personnel only view records necessary for their specific role. All employees and contracted staff are bound by strict non-disclosure and confidentiality obligations within their employment or engagement agreements.
10.3 Personal or Unauthorised Use
Personnel are strictly prohibited from using, copying, or exporting student data for personal, non-operational, or unapproved commercial purposes. Any unauthorised access or misuse of student records constitutes a violation of company policy and is subject to disciplinary and legal action.
11.1 Independent Payment Gateway Providers
Where online payment options are provided, transactions are processed directly by third-party payment gateway service providers. These payment processors operate as independent data controllers and process financial information under their respective terms of service and privacy policies.
11.2 Transaction Data Sharing
We transmit only the minimum transaction identifiers and metadata necessary to complete your transaction, verify payment status, and maintain compliant accounting and financial records.
11.3 Minors and Guardian Authorisation
Users under the age of 18 are not permitted to initiate financial transactions independently. Any fee payments or financial processing associated with a minor student's application require the express authorisation and consent of a parent or verified legal guardian (in accordance with Section 23). LEC Abroad Limited reserves the right to restrict transaction features or require proof of guardian authorisation prior to processing fees on behalf of minors.
12.1 Express Consent Requirement
We send promotional messages, event invitations, scholarship alerts, and marketing offers only if you have provided express consent. During registration or account setup, marketing consent requires you to tick a separate, unticked box. We do not use pre-ticked boxes or implied consent for marketing communications.
12.2 Permitted Direct Channels
Where you have provided consent, we may deliver marketing communications through electronic direct channels, including email, short message service (SMS), instant messaging platforms (such as WhatsApp), mobile application push notifications, or telephone calls.
12.3 Withdrawal of Marketing Consent
You can opt out of marketing at any time by emailing info@lecabroad.com or by asking us to stop when we contact you. We will act on your request within a reasonable time.
12.4 Essential Operational and Transactional Messages
Withdrawing consent for marketing communications does not affect essential operational, service, or transactional notifications. You will continue to receive critical updates, including application status, deadline alerts, account security notices, billing confirmations, and legal policy updates.
12.5 Targeted Advertising
Where permitted by your cookie preferences or explicit consent, we may use privacy-compliant advertising tools to present relevant educational opportunities on third-party digital platforms. You can opt out of targeted advertising through the advertising preference settings of the relevant platform, or by contacting us at info@lecabroad.com.
12.6 Internal Personalisation and Course Matching
To enhance your user experience, our systems analyse profile details, academic background, and stored preferences to present relevant course recommendations, matching scholarship opportunities, and university search results within the LEC Abroad portal. This internal personalisation does not constitute third-party marketing and does not involve transferring data to external advertisers.
12.7 Testimonials, Success Stories, and Media Consent
We publish student feedback, video testimonials, application success stories, or photos from student events for promotional purposes exclusively with your prior written or digital consent. You retain the right to withdraw consent for future promotional usage by notifying us in writing.
13.1 Technical and Essential Identifiers
Our website and mobile applications may utilize basic cookies, local storage, or session tokens strictly necessary for system performance, security, and maintaining user login sessions.
13.2 Non-Essential and Third-Party Tools
We do not intentionally deploy non-essential analytics or advertising cookies without user notice. If third-party tools (such as analytics, payment gateways, or embedded media) are integrated into our services, they may deploy functional identifiers subject to their respective policies.
13.3 User Choice
You can manage, block, or delete cookies at any time through your browser or device settings. Please note that if you disable essential cookies, certain features of our platform may not function properly.
14.1 Requested Device Permissions
Our mobile application may request access to specific device features to enable core functionality:
Camera and photo or file access, to let you capture or upload identity documents, profile photos, or supporting files
Push notifications to deliver system alerts, account updates, and transactional messages
Location services to verify your service area, complete location-based features, or prevent fraudulent activity
Transmitting records to foreign universities, educational institutions, embassies, visa support centres, or language test providers strictly as requested to process your application
Hosting data on secure cloud servers, content delivery networks, or software platforms operated by international service providers
Processing files through our overseas branch offices, regional administrative hubs, or local channel partners operating in your geographic region
14.2 Choice and On-Demand Activation
App permissions are optional and remain disabled by default until you explicitly grant permission. You can enable, modify, or revoke these permissions at any time through your operating system settings.
14.3 Effect of Denying or Revoking Access
If you decline or disable a permission, core application navigation remains fully available. However, specific dependent features may be limited or unavailable. Where possible, alternative workflow options will be provided.
14.4 Purpose Limitation
We use permissions only for the purposes disclosed when we ask for them. We do not access, scan, or background-track your device features outside of active application usage.
15.1 Channels and Record Maintenance
We communicate with you across various channels, including telephone calls, SMS, email, instant messaging platforms, live website chat, and online or in-person counselling sessions. We may retain communication logs, message histories, and internal staff notes to deliver and document our services.
15.2 Recording Protocols and Consent
We do not record telephone calls or virtual meetings as a standard practice. If a specific call or meeting is to be recorded for quality, training, or documentation purposes, you will be notified prior to recording and, where required by law, your explicit consent will be requested.
15.3 Permitted Uses of Communication Records
Communication records and interaction notes are processed strictly to support application management, maintain quality assurance and staff training, resolve operational inquiries or disputes, and satisfy statutory record-keeping obligations.
16.1 Cross-Border Processing Scenarios
Your personal information may be transferred to, stored in, or processed in locations outside Bangladesh under the following circumstances:
16.2 Legal Safeguards and Transfer Controls
When transferring personal data outside Bangladesh, LEC Abroad implements appropriate technical, organisational, and contractual safeguards required under applicable data protection laws. We take reasonable steps to ensure that external recipients and international service providers maintain standards of data protection and confidentiality comparable to those enforced within Bangladesh.
16.3 Consent to International Transfer
By submitting your information and requesting application or visa support services that inherently involve foreign institutions, you explicitly authorise the cross-border transmission and processing of your personal records as detailed in this policy.
17.1 Purpose of Record Retention
We retain student records after an active case closes because they may be required to:
Provide services you have requested, or may reasonably request in future, including re-use of your documents and offer letters
Respond to verification, reference or follow-up requests from universities, authorities or others concerned with your application
Comply with statutory tax, legal, and financial record-keeping obligations
Resolve administrative disputes, defend legal claims, or prove contractual compliance
17.2 Retention Period and Limits
Personal records are retained for as long as necessary to fulfil the purposes set out in Section 17.1, or until a valid deletion request is submitted and approved under Section 18. In accordance with applicable data protection laws, processing logs and core records are maintained for a minimum statutory period of 10 years following the conclusion of your application or service contract.
17.3 Periodic Review of Records
Inactive files are periodically reviewed, and data that is no longer required for legal, verification, or operational purposes is either securely deleted or permanently anonymised.
17.4 Protection During Storage
While personal records remain in our custody, we enforce strict access controls and security measures to prevent unauthorised access, alteration, or exposure.
17.5 Mandatory Legal Retention
Certain categories of information may be retained beyond standard operational timelines where required by statutory law, court order, regulatory direction, or active dispute resolution.
17.6 Marketing and Preference Records
Communication preferences and opt-out requests are retained indefinitely to ensure your choices regarding marketing communications are respected.
18.1 Portal Self-Service Controls
Through your online account portal, you may view uploaded application materials, submit new files, or initiate requests to delete specific documents or close your account.
18.2 Administrative Review and Response Timelines
Deletion and account closure requests submitted through the platform or via written contact are routed to our administrative team for review. We evaluate each request in accordance with applicable legal requirements and will respond within 30 calendar days of receipt.
18.3 Legitimate Grounds for Refusal or Delay
We may decline or defer a deletion or removal request, in whole or in part, where retaining the data is necessary for:
Statutory legal, tax, or regulatory compliance duties
Fulfilling an ongoing service, active university application, or pending financial transaction
Resolving outstanding disputes, enforcing agreements, or defending legal claims
Preventing fraud, identity theft, or platform abuse
Protecting vital interests, public safety, or system integrity
Encrypted data transmission using HTTPS protocols
Password-protected access controls and authentication mechanisms
Role-Based Access Controls ensuring staff access data only on a need-to-know basis
Secure hosting environments with managed firewall protection
Automated system backups and regular platform software updates
Secure storage and confidential disposal protocols for physical, paper-based documents
Where a request cannot be fulfilled or is partially declined, we will notify you of the specific grounds for the decision.
18.4 Post-Approval Deletion Protocols
Upon approval of a deletion request, your personal data will be securely destroyed or permanently anonymised. System backup archives will be purged or overwritten in the ordinary course of our automated backup lifecycle.
18.5 Data Disclosed to External Third Parties
Information transmitted to foreign universities, government agencies, embassies, or test administrators prior to your deletion request is managed under those external entities' respective privacy policies. We do not have administrative authority over third-party databases and recommend contacting those institutions directly.
19.1 Technical and Organisational Measures
We implement appropriate technical and organisational safeguards to protect your personal data against accidental loss, unauthorised access, misuse, alteration, or unlawful disclosure. These security controls include:
19.2 Staff Confidentiality Obligations
All staff members, counsellors, and administrative personnel are bound by strict contractual confidentiality agreements and are trained on secure data handling procedures.
19.3 Service Provider Standards
External IT vendors, cloud infrastructure providers, and software service partners are subjected to security evaluations and are contractually obligated to maintain data security standards comparable to our own.
19.4 Operational Disclaimer and User Security Responsibilities
While we enforce industry-standard security protocols, no method of digital transmission or electronic storage is entirely secure. We cannot guarantee absolute platform security. You are responsible for maintaining the confidentiality of your account credentials, passwords, and device access controls.
20.1 Emergency Containment and Response
In the event of a confirmed or suspected security incident involving unauthorised access, data exposure, or system compromise, our technical team will immediately implement emergency containment and mitigation protocols.
20.2 Regulatory and Individual Breach Notifications
Where a data breach poses a significant risk to your rights, freedoms, or financial security, we will notify you and the relevant supervisory authority without undue delay, and within 72 hours of verification where required by applicable law. Notifications will detail the nature of the breach, potential impact, and steps taken to mitigate harm.
21.1 Statutory Data Subject Rights
Subject to statutory conditions under applicable data protection law, you have the right to request that we:
Confirm whether we process your personal data and provide access to or a copy of your records
Correct, update, or complete inaccurate or incomplete personal information
Restrict or suspend processing or request permanent deletion of your data (as detailed in Section 18)
Stop marketing messages and opt out of online targeted advertising (as detailed in Section 12)
Withdraw previously granted consent at any time (see Section 22)
Provide clear explanations regarding our data handling and third-party disclosure practices
21.2 Submission and Identity Verification
You may exercise your rights by emailing info@lecabroad.com or through your portal settings. To protect your privacy, we may request proof of identity before fulfilling your request. Valid requests will be responded to within 30 calendar days of receipt.
21.3 Exemptions and Refusal Grounds
Data rights are not absolute and may be limited where fulfilling a request would infringe upon another individual's privacy, breach legal or contractual duties, compromise security, or involve manifestly unfounded or excessive demands. If we refuse a request, we will state the specific grounds in writing.
21.4 Administrative Costs
Requests under this section are fulfilled free of charge. However, where a request is demonstrably repetitive or excessive, or requires complex technical retrieval, we reserve the right to charge a reasonable administrative fee or decline to act.
22.1 Execution of Consent
By registering an account, submitting application materials, uploading documents, or using our services, you acknowledge and consent to the collection, processing, and transfer of your personal data as described in this Privacy Policy. Where an authorised parent, guardian, sub-agent, or representative submits information on your behalf, such submission constitutes consent provided under your explicit authorisation.
22.2 Processing Uploaded Materials
Documents uploaded to our platform are processed, stored, and shared strictly to fulfil requested education, admission, or visa services in accordance with this policy. Responsibilities regarding document accuracy, legality, and third-party intellectual property are governed by our Terms of Service.
22.3 Mechanism and Effects of Consent Revocation
You maintain the right to withdraw your consent at any time by contacting info@lecabroad.com or managing your profile preferences. Revocation of consent does not invalidate lawful processing conducted prior to the request. Withdrawing consent for core processing activities may render us unable to continue processing your university application or providing counselling services.
22.4 Independent Statutory Grounds
In specific circumstances, personal data may be processed or retained notwithstanding the withdrawal of consent where required by statutory law, court orders, contractual necessity, legitimate audit requirements, or active dispute resolution.
23.1 Minor Account Creation
Users under 18 years of age may register and maintain an account on our platform, provided processing occurs with the knowledge and authorisation of a parent or legal guardian.
23.2 Parental and Guardian Authorisation
Where account registration details reflect that a user is under 18 years of age, the account is processed on the basis that a parent or legal guardian has authorised its creation and agreed to this Privacy Policy. Any individual or third-party representative (including sub-agents or education counsellors) submitting data on behalf of a minor expressly warrants that valid parental consent has been obtained and documented.
23.3 Guardian Information and Direct Contact
We reserve the right to request contact details for a minor's parent or legal guardian. We may contact guardians directly to confirm authorisation, process application milestones, or handle financial transactions.
23.4 Financial Transactions Involving Minors
Users under 18 are not permitted to execute financial payments independently. All fee payments, service purchases, and tuition transfers require the explicit approval and authorisation of an adult parent or legal guardian, as set out in Section 11.3.
23.5 Parental Inspection and Control Rights
A verified parent or legal guardian may review, update, correct, or request the deletion of their minor child's personal data by contacting info@lecabroad.com.
23.6 Remediation of Unauthorised Minor Records
If we discover that personal data of a minor was collected without verifiable parental authorisation, we will take necessary steps to suspend account access, request guardian verification, or purge the unauthorised records from our active systems.
24.1 Representations and Warranties
If you provide personal information belonging to another individual (such as a parent, legal guardian, financial sponsor, emergency contact, or academic referee), you warrant that you have obtained their explicit permission to share their data with us for the processing purposes set out in this Privacy Policy.
24.2 Primary Channel of Communication
Our primary communications are conducted directly with the account holder or authorised student applicant. Where a student application is submitted through a sub-agent or partner organisation, we may communicate directly with that representative regarding the application. We do not independently initiate contact with other named third parties unless required for application processing (such as verifying financial sponsorship or referee credentials), responding to direct inquiries from the third party, or complying with legal obligations.
24.3 Disputes Regarding Unauthorised Submission
If a third party notifies us that their personal information was submitted without their knowledge or authorisation, we will verify the claim, restrict access to or remove the affected data, and request clarification from the account holder.
24.4 Terms of Service Alignment
Your legal duties, indemnification obligations, and warranties concerning data accuracy and third-party submissions are further detailed in our Terms of Service.
25.1 Independent Third-Party Terms
Our website, mobile applications, and digital platforms may contain links to external websites, web plug-ins, software tools, or third-party platforms, including but not limited to:
Secure payment gateways and banking partners
Teleconferencing and virtual meeting software
Educational testing authorities, embassies, and university application portals
Social media platforms and digital marketing networks
25.2 Disclaimer of Responsibility
External websites and services operate independently of LEC Abroad and are governed exclusively by their own privacy notices and terms of service. We do not exercise operational control over third-party processing and accept no responsibility or legal liability for their security practices or data compliance. We encourage you to review the privacy policy of any third-party website or platform you visit.
26.1 Periodic Revision
We reserve the right to review, modify, or update this Privacy Policy at any time to reflect changing operational practices, technical developments, or statutory legal obligations. The current version will always be accessible through our digital platforms, with its last updated date clearly displayed at the top of the policy.
26.2 Material Change Notifications
Where an update involves significant or material changes to how we collect, process, or share your personal data, we will provide advance notice through prominent platform alerts, push notifications, email communications, or SMS. Where required by applicable data protection laws, we will seek your affirmative re-consent prior to implementing new processing activities.
26.3 Acceptance Through Continued Use
Your continued access to or use of our website, mobile application, or counselling services following the publication or notification of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any modified terms, you must discontinue using our services and submit a request for account closure.
26.4 Record of Historical Versions
We maintain an archive of previous versions of this Privacy Policy for auditing, compliance, and evidentiary purposes, accessible upon written request.
27.1 Questions and Complaints
If you have questions, concerns, or complaints regarding this Privacy Policy, our data handling practices, or wish to exercise your statutory privacy rights under Section 21, you may contact us through the following channels:
LEC Abroad Limited
Bangladesh Registered Office
Haji Hossain Plaza (Level-02), Staff Quarter, Demra, Dhaka-1360, Bangladesh
27.2 Review and Response Timelines
We will acknowledge receipt of your inquiry or complaint within 7 business days and provide a formal substantive response or resolution within 30 calendar days. Where a request is exceptionally complex, we may extend this period by an additional 30 calendar days upon providing written notice explaining the delay.
27.3 Internal Resolution and Regulatory Escalation
You agree to submit any privacy concerns or disputes directly to LEC Abroad to allow us an opportunity to investigate and resolve the matter through our internal review procedures. If you remain unsatisfied following our final written decision, you may exercise your right to submit a regulatory complaint to the relevant data protection authority in Bangladesh or in your jurisdiction.
